Kirkiya Terms and Conditions – Know Your Rights Before You Play

1 Introduction

Welcome to Kirkiya. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you", "your") and Kirkiya ("Kirkiya", "we", "us", "our") governing your access to and use of the Kirkiya platform, including all games, promotions, payment services, and support functions available at kirkiya.io.

By creating a Kirkiya account, making a deposit, or participating in any game or promotion on the Kirkiya platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use the Kirkiya platform.

Kirkiya reserves the right to update these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Continued use of the Kirkiya platform after any update constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically for changes.

2 Eligibility and Registration

To register and use the Kirkiya platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of a Kirkiya employee or contractor.
• You must not have been previously excluded or banned from the Kirkiya platform.
• You must provide accurate, complete, and truthful information during the registration process.

Kirkiya reserves the right to request identity verification documents at any time, including but not limited to a national ID card, passport, or proof of address. Failure to provide requested verification documents within the timeframe specified by Kirkiya may result in account suspension and withholding of pending withdrawals until verification is complete.

By registering on Kirkiya, you confirm that all information provided is accurate and that you meet all eligibility requirements. Providing false information during registration is a serious breach of these Terms and will result in immediate account closure and forfeiture of any balance held.

3 Account Rules

Each player is permitted to hold one Kirkiya account only. Opening multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited. Kirkiya uses identity verification, device fingerprinting, and IP monitoring to detect duplicate accounts. If duplicate accounts are identified, all accounts will be suspended and any balances held across all accounts will be forfeited.

You are solely responsible for maintaining the confidentiality of your Kirkiya account credentials, including your username and password. Kirkiya will never contact you to request your password. Any activity that occurs on your account while logged in is your responsibility, whether or not you authorised that activity.

If you believe your account has been accessed without your authorisation, contact Kirkiya support immediately via live chat or WhatsApp. Kirkiya will take prompt action to secure your account, but cannot be held liable for losses incurred prior to the report being made.

• Do not share your login credentials with any other person.
• Do not allow any other person to access or use your Kirkiya account.
• Do not use another player's account, even with their permission.
• Keep your registered email address and phone number up to date at all times.

4 Deposits and Payments

Kirkiya accepts deposits via Bkash and Nagad. All deposits are processed in Bangladeshi Taka (BDT). Deposits are credited to your Kirkiya wallet instantly upon confirmation from the payment provider. Kirkiya does not charge any fees on deposits, though your payment provider may apply their own transaction charges.

Minimum and maximum deposit amounts are displayed on the Kirkiya deposit page and may vary depending on your account tier and the payment method used. Kirkiya reserves the right to adjust deposit limits at any time, with notice provided to affected players where reasonably practicable.

• Deposits must be made from a Bkash or Nagad account registered in your own name.
• Third-party deposits — where the payment account belongs to someone other than the registered Kirkiya player — are not permitted.
• Kirkiya reserves the right to return deposits made from unverified or third-party payment accounts.
• Deposits made in error cannot be reversed once credited to your gaming wallet and used in gameplay.

5 Withdrawals

Kirkiya processes withdrawal requests to Bkash and Nagad accounts registered in the same name as the Kirkiya account. Withdrawals to third-party accounts are strictly prohibited. Kirkiya aims to process all standard withdrawal requests within 30 minutes during normal operating hours. Diamond Exclusive tier members receive instant withdrawal processing.

Before your first withdrawal, Kirkiya requires identity verification. You will be asked to provide a copy of a valid national ID card or passport, and confirmation that your Bkash or Nagad account is registered in your name. Withdrawals will not be processed until verification is complete.

• Minimum withdrawal amounts are displayed on the Kirkiya withdrawal page.
• Bonus funds cannot be withdrawn until the applicable wagering requirements have been met in full.
• Kirkiya reserves the right to request additional verification documents before processing large withdrawals.
• Withdrawal requests submitted during system maintenance periods may experience delays.
• Kirkiya does not charge withdrawal fees for standard transactions. Diamond Exclusive members have all withdrawal fees waived permanently.

If a withdrawal is declined, Kirkiya will notify you via your registered contact details and provide a reason for the decline. Common reasons include incomplete identity verification, unmet wagering requirements, or a mismatch between the Kirkiya account name and the payment account name.

6 Bonuses and Promotions

Kirkiya offers a range of bonuses and promotions to both new and existing players, including the 200% welcome bonus on first deposit, weekly cashback, reload bonuses, and tournament prizes. All bonuses are subject to the specific terms stated on the relevant bonus offer page, in addition to these general Terms.

Unless otherwise stated on the bonus offer page, the following general bonus conditions apply to all Kirkiya bonuses:

• Bonus funds are credited to your Kirkiya bonus wallet and are separate from your real-money wallet balance.
• Wagering requirements must be met before bonus funds can be converted to withdrawable cash.
• Wagering requirements are calculated based on the bonus amount received, not the deposit amount.
• Bonus funds expire if wagering requirements are not met within the timeframe stated on the bonus offer page.
• Only one welcome bonus is available per player, per household, and per device.
• Kirkiya reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses obtained through fraudulent means, including the use of multiple accounts, will be forfeited and the relevant accounts closed.

7 Gaming Rules

All games available on the Kirkiya platform use certified random number generators (RNG) to ensure fair and unpredictable outcomes. Return-to-player (RTP) percentages for all games are published in the game information panel and are independently verified. Kirkiya does not manipulate game outcomes in any way.

By participating in any game on the Kirkiya platform, you acknowledge that:

• Game outcomes are determined by certified RNG technology and are not influenced by previous results.
• Published RTP percentages represent long-term statistical averages and do not guarantee individual session outcomes.
• Kirkiya is not responsible for any losses incurred during gameplay, provided that games have operated correctly according to their certified specifications.
• In the event of a technical malfunction during gameplay, Kirkiya reserves the right to void the affected round and return the wager to the player's wallet.
• Decisions made by Kirkiya's gaming team regarding disputed game outcomes are final.

8 Prohibited Conduct

The following conduct is strictly prohibited on the Kirkiya platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balances, and may result in legal action where applicable.

• Opening or operating more than one Kirkiya account.
• Providing false or misleading information during registration or verification.
• Using automated software, bots, scripts, or any other technology to gain an unfair advantage in gameplay.
• Colluding with other players to manipulate game outcomes.
• Exploiting software bugs, errors, or vulnerabilities in the Kirkiya platform.
• Attempting to launder money or use the Kirkiya platform for any illegal financial activity.
• Abusing the Kirkiya bonus system, including through the use of multiple accounts or coordinated bonus exploitation strategies.
• Harassing, threatening, or abusing Kirkiya staff or other players via any communication channel.
• Accessing the Kirkiya platform from a jurisdiction where online gaming is prohibited.

9 Responsible Gaming

Kirkiya is committed to promoting responsible gaming across its entire player base. We believe that gaming should be a form of entertainment, and we take seriously our responsibility to provide tools and resources that help players stay in control of their gaming activity.

The following responsible gaming tools are available to all Kirkiya players at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings. Limits take effect immediately and can only be reduced without a waiting period.
• Session Time Reminders: Configure automatic reminders that notify you when you have been playing for a set period of time.
• Self-Exclusion: Lock your account for a period of your choosing, from 24 hours to permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed during the chosen period.
• Reality Checks: Enable periodic pop-up notifications during gameplay that display your session duration and net gaming result.

If you are concerned about your gaming behaviour, or the gaming behaviour of someone you know, please visit the Kirkiya Responsible Gaming page for self-assessment tools and support resources available to players in Bangladesh.

10 Privacy and Data

Kirkiya collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering on Kirkiya, you consent to the collection, processing, and storage of your personal data as described in the Privacy Policy.

Kirkiya collects personal data for the purposes of account management, identity verification, payment processing, fraud prevention, and regulatory compliance. Kirkiya does not sell personal data to third parties. Data is shared with third-party service providers only where necessary to operate the platform, and only under strict data processing agreements.

You have the right to request access to the personal data Kirkiya holds about you, to request correction of inaccurate data, and to request deletion of your data subject to applicable legal retention requirements. To exercise these rights, contact Kirkiya at [email protected].

11 Intellectual Property

All content on the Kirkiya platform, including but not limited to logos, graphics, game assets, text, software, and interface design, is the intellectual property of Kirkiya or its licensed content providers. You may not copy, reproduce, distribute, modify, or create derivative works from any Kirkiya content without prior written permission.

The Kirkiya name, logo, and all associated brand elements are trademarks of Kirkiya. Unauthorised use of Kirkiya trademarks is prohibited and may result in legal action.

12 Limitation of Liability

To the maximum extent permitted by applicable law, Kirkiya's total liability to any player for any claim arising from or related to the use of the Kirkiya platform shall not exceed the total amount deposited by that player in the 30 days preceding the claim.

Kirkiya is not liable for:

• Any loss of profits, revenue, or anticipated savings arising from use of the platform.
• Any indirect, consequential, or incidental losses of any kind.
• Service interruptions caused by factors outside Kirkiya's reasonable control, including internet outages, payment provider downtime, or force majeure events.
• Any losses arising from a player's failure to comply with these Terms.

Nothing in these Terms limits Kirkiya's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

13 Amendments to These Terms

Kirkiya reserves the right to amend these Terms at any time. When material changes are made, Kirkiya will notify registered players via email or in-platform notification at least 7 days before the changes take effect, where reasonably practicable. For minor changes, the updated Terms will be published on this page without prior notice.

Your continued use of the Kirkiya platform after any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must stop using the Kirkiya platform and may request account closure by contacting Kirkiya support.

14 Contact Us

If you have any questions about these Terms and Conditions, or about any aspect of the Kirkiya platform, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly from the Kirkiya platform — click the chat icon in the bottom right corner of any page.
• WhatsApp: Available for Diamond Exclusive and Gold tier members via your dedicated account manager contact.

For responsible gaming support, self-exclusion requests, or account closure requests, please contact support directly via live chat for the fastest response.